Why have I stopped earning points?
To make sure you keep earning points with Gener8, our app needs to run in the background. If your phone puts Gener8 in hibernation mode, it might stop you from your data 😱.
To stay connected and keep earning, you'll need to make sure Gener8 isn’t set to hibernate in your settings ⚙️.
Ensure you’re always earning with the Gener8 App
To keep earning points on Gener8, check your phone's settings. If ‘Pause app activity if unused’ is turned on for Gener8, it may stop collecting data, meaning you won’t earn points ❌.
Simply switch this setting off to keep the app running ⏰.
Once done, head back to the Gener8 App to redeem your points ✅🥳.
Need more help? Contact us at [email protected] 📩