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Why have I stopped earning points?
Katie avatar
Written by Katie
Updated today

If you’ve stopped earning points on Gener8, don’t worry... we’re here to help! 👋

To resolve this quickly, please contact our support team at [email protected] with the following details:

✉️ The email address connected to your Gener8 account.

📱👨‍💻Let us know whether the issue is on the Gener8 App, Browser, or Extension.

📸 A screenshot of your points activity.

Using the Gener8 App on Android?
Make sure you’re set up to always earn points by following this guide 📝.

Once we have your details, we’ll investigate and get back to you as soon as possible!

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