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My account location is wrong

What to do if you're based in the UK but you're seeing an error message suggesting you're not πŸ‡¬πŸ‡§ πŸ€”

Katie avatar
Written by Katie
Updated over a week ago

If you're currently based in the UK but your account seems to think you're somewhere else in the world 🌍 you can contact us at [email protected] and we'll be able to correct this for you βœ….

We'll just need to know two things:

1️⃣ The email address you used to sign up to Gener8

2️⃣ The first half of your postcode (the one you have added to your Gener8 profile!)

Once you've contacted us with these details, the tech team will be able to look into the issue and 🀞 resolve it as soon as they can.

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