There could be several reasons you might be struggling to log in to your Gener8 account. Here's how to troubleshoot 👩🔧:
Things to check:
Did you sign up using a social login or email/password?
If you signed up using Google, Facebook, or Apple, you'll need to login the same way. ✅
If you signed up with an email and password but later logged in using a social login, your account will now only be accessible through that social login option.
Are you entering the correct login details?
Make sure you're using the correct email address and password you signed up with. If in doubt, request a password reset!
Important Notes on Login Methods:
Signed up with a social login?:
You can’t change your email address directly if you signed up with Google, Facebook, or Apple. If you need to update your email, please reach out to support, and we’ll help! 📩
Switching between login methods:
Be mindful that logging in with a different method (e.g., switching from email/password to a social login) overrides the previous method. After that, you’ll only be able to use the new login method.
Need more help? Contact us at [email protected] 📩