Our tech team are currently working hard behind the scenes to resolve the Windows, Gener8 Browser installer error/bug that a few people are experiencing.

To fix this 🛠 we need your help to run the Debug Pack. We would be really grateful if you could follow the instructions and report back to us on [email protected] once you've completed the steps below.

Step 1: Download the debug pack from https://downloads.gener8ads.com/windows/debug/Gener8DebugPack.zip


Step 2: Clicking the link will download the file, and it should pop-up at the bottom left of your browser window. Click the down arrow next to the file, and choose the option 'Show in folder'.


Step 3: In the file explorer window that opens up, right-click the new file and select 'Extract All...'


Step 4: A window will pop-up asking you where to extract the file, copy & paste this path into the box: C:\Gener8DebugPack and make sure that the checkbox 'Show extracted files when complete' is checked.


Step 5: Click the 'Extract' button.


Step 6: In the new window that opens up, you'll see 3 files:
1. Gener8Log - this file will contain any errors that occur, and this is the file we'd like you to email to us.
2. Gener8Update - this file simply tells the installer how thoroughly it needs to log it's error data
3. Gener8BrowserSetupDebug - this is the installer that will tell us more about any errors that you encounter.


Step 7: Please run Gener8BrowserSetupDebug and take a screenshot of the error that you encounter, if any.


Step 8: Please share the file named Gener8Log via email at [email protected].

Thank you so much for going the extra mile! We hope to have this problem solved for you as soon as possible 🚀

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