Our tech team are currently working hard behind the scenes to resolve the Windows, Gener8 Browser installer error/bug that a few people are experiencing.
To fix this 🛠 we need your help to run the Debug Pack. We would be really grateful if you could follow the instructions and report back to us on [email protected] once you've completed the steps below.
Step 1: Download the debug pack from https://downloads.gener8ads.com/windows/debug/Gener8DebugPack.zip
Step 2: Clicking the link will download the file, and it should pop-up at the bottom left of your browser window. Click the down arrow next to the file, and choose the option 'Show in folder'.
Step 3: In the file explorer window that opens up, right-click the new file and select 'Extract All...'
Step 4: A window will pop-up asking you where to extract the file, copy & paste this path into the box:
C:\Gener8DebugPack and make sure that the checkbox 'Show extracted files when complete' is checked.
Step 5: Click the 'Extract' button.
Step 6: In the new window that opens up, you'll see 3 files:
Gener8Log - this file will contain any errors that occur, and this is the file we'd like you to email to us.
Gener8Update - this file simply tells the installer how thoroughly it needs to log it's error data
Gener8BrowserSetupDebug - this is the installer that will tell us more about any errors that you encounter.
Step 7: Please run
Gener8BrowserSetupDebug and take a screenshot of the error that you encounter, if any.
Step 8: Please share the file named
Gener8Log via email at [email protected].
Thank you so much for going the extra mile! We hope to have this problem solved for you as soon as possible 🚀