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Why do my points sometimes increase or decrease?
Why do my points sometimes increase or decrease?
Katie avatar
Written by Katie
Updated over a week ago

Your number of points is validated offline and updated every ~ 24hrs. This is why there may be a little jump every now and again. If you log out in this time, the number will reset to the last known count โ€“ but rest assured, all points will be counted and your balance will update accordingly.

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