If you have issues with your points stagnating make sure to try the following steps below as sometimes there will be issues due to the browser not working correctly due to numerous reasons.
Clear your browser cache
Log out and log in again
Ensure you don't have an ad blocker on
Close your browser and reopen it
If after a day your points are still not generating try the following.
Double-check you are logged in to your account correctly
Let us know if you are still having further issues by contacting support.