If you're having trouble adding or verifying your phone number on your Gener8 account, don't worry – this can happen sometimes, and we're here to help 😊
Why do I need to verify my phone number?
We ask for your phone number solely to verify your Gener8 account.
If you receive a code by text message, this is a phone verification code used to verify your number which you need to complete within 10 minutes of receiving ⏰.
Which phone numbers can I use?
To verify your account, you'll need to use a standard mobile phone number from a mobile network provider. Gener8 currently supports phone numbers from the UK and the US only. Numbers with unsupported country codes, such as +234, cannot be verified.
Virtual phone numbers, VoIP numbers, and online text/SMS services cannot be used to verify a Gener8 account. Landlines are also not supported. For example, VoIP services like TextNow cannot be used.
Troubleshooting Tips
💡 Tip: Make sure your phone number doesn't include any spaces, hyphens, or other special characters. If your current number cannot be verified, try using a different SMS-capable mobile number that meets all the requirements.
Still having trouble? Verify that the country code entered matches the location of your mobile number, as only UK and US country codes are supported.
Please contact us with the following details so we can help:
✅ The email address linked to your Gener8 account
✅ The phone number you're trying to verify
✅ Any error messages you're seeing (a screenshot helps!)
Our team will look into it and get back to you as soon as possible 🚀